terms of service

these terms govern your use of the open sign service, operated by Alex Kammerer (sole proprietor) in Little Rock, Arkansas, doing business as open sign. by signing a service agreement or otherwise engaging us, you agree to these terms.

what the service is

open sign is a managed service. we curate and maintain your digital presence on facebook, instagram, google business profile, and adjacent platforms. we communicate with you primarily by SMS once you're an active client. you remain the final decision-maker on every public post. nothing goes live without your YES.

SMS messaging terms

what we send

SMS messages from us are transactional. they include:

• upload links so you can send us photos for a post.
• preview links so you can review a draft post before it ships.
• confirmation messages after a post goes live.
• answers to operational questions you've texted us ("how are we doing this month?").
• occasional service notices (planned downtime, billing, schedule changes).

we do not send marketing or promotional SMS to anyone other than active clients. we do not send unsolicited SMS.

how you opt in

SMS consent is collected as part of your service agreement during onboarding. when you sign up as a client we capture your explicit, written consent to receive SMS messages from us at the phone number you provide. that consent is logged with a timestamp. you may also opt in by texting us first from your phone, which records your opt-in to our system.

message frequency

message frequency varies based on how actively you use the service. a typical active client exchanges between 5 and 40 SMS with us per month. there is no fixed cadence.

message and data rates

message and data rates may apply depending on your mobile carrier and plan. open sign does not charge you to send or receive SMS, but your carrier may. if you're not sure what your plan covers, check with your carrier.

how to opt out (STOP)

you can opt out of SMS at any time by replying STOP to any message from us. we'll send one confirmation message acknowledging the opt-out and then stop sending you SMS. if you opt out, we'll continue serving your account via email and phone, but the texting-based workflow that's core to the service will no longer be available to you. you can opt back in by replying START or by emailing us.

how to get help (HELP)

reply HELP to any message from us and we'll respond with contact information and brief instructions. you can also email [email protected] at any time.

supported carriers

we support all major US carriers (T-Mobile, AT&T, Verizon, US Cellular, and others). carriers are not liable for delayed or undelivered messages.

what you agree to do

• give us accurate information about your business so we can represent it accurately.
• only send us content (photos, copy) that you own or have permission to use.
• not ask us to post anything illegal, defamatory, deceptive, or harmful.
• review previews promptly. we hold posts until you reply YES.
• pay invoices on time. payment terms are in your service agreement.

what we agree to do

• do the work in your service agreement, in good faith, on time.
• never post anything without your explicit YES.
• treat your data, your photos, and your business voice with care.
• tell you the truth about what we did, didn't do, and what worked.
• publish monthly receipts so you can see how we're performing.

fees and billing

fees and billing terms are set out in your service agreement. monthly fees are billed in advance. you can cancel at any time with 30 days written notice. there are no long-term contracts.

locked pricing for active subscriptions

the monthly fee you signed up at remains in effect for as long as your subscription is continuously active. we will not unilaterally raise the monthly fee on an active subscription. our underlying cost increases (SMS carrier fees, payment processing, AI model providers, photography costs, hosting) are absorbed by us, not passed through to you.

the only ways your monthly fee changes are:

• you choose to change tiers. the new tier's then-current price applies from the next billing cycle.
• you cancel and later re-subscribe. the then-current rate for new subscriptions applies on the new agreement. the original locked rate ends at the original cancellation.
• a continuous subscription gap of more than 60 days between billing cycles is treated as a cancellation for locked-rate purposes.

for clarity: if open sign publishes a price increase that affects new subscriptions, active subscriptions at the prior rate are not affected. this commitment is a material term of your service agreement.

your content and your accounts

everything you send us (photos, copy, business information) remains yours. you grant us a limited license to use that content for the purpose of running the service. we never claim ownership.

when you authorize us on Facebook, Instagram, or Google Business Profile, you're granting us access to manage those accounts on your behalf. you can revoke that access at any time through those platforms.

your customers belong to you

when we manage your digital presence — and, where applicable, your text-based ordering and customer-facing communications — your customers' contact information, order history, and stored preferences are organized in your account on your behalf. they are not aggregated into a cross-client database. they are not shared with other open sign clients, with third-party marketers, or with affiliates.

each client's customer data is cryptographically scoped per-client. the same person ordering from two different open sign clients creates two unrelated records in our system. we cannot identify cross-client customer overlap, even with full database access — this is enforced by the architecture, not just by policy.

customer-data portability on cancellation

when you cancel the service, you take your customer list with you. within 24 hours of cancellation we export your customer records — including phone numbers, names, order history, and stored preferences — and deliver them to you via secure download link. the export is in a standard machine-readable format you can import into a CRM or keep as a flat file. 30 days after cancellation, those records are deleted from our systems. you own the data going forward; we do not retain a copy beyond what's legally required for billing and tax purposes (see the data-retention section of our privacy policy).

what we will not do with customer data

• we will not contact your customers for our own marketing, ever.
• we will not use your customer relationships to recruit them to other open sign clients.
• we will not sell, rent, or share customer information with third parties for their marketing.
• we will not send marketing or promotional SMS to your customers without your explicit setup of a marketing-SMS feature (a capability not currently offered; if and when added, it will require separate explicit customer opt-in per applicable telephone-consumer-protection law).

termination

you can cancel with 30 days written notice (email is fine). we can terminate the service with 30 days written notice. either party can terminate immediately for material breach (non-payment, illegal requests, etc.). on termination we hand back your data, revoke our platform access, and stop billing.

warranty and limitation of liability

we provide the service "as is" and do not guarantee specific outcomes (follower growth, sales, search ranking). we use commercially reasonable care. our total liability to you for any claim arising out of the service is limited to the fees you paid us in the three months preceding the claim. nothing in these terms limits liability that cannot be limited by law.

governing law

these terms are governed by the laws of the State of Arkansas. any dispute is resolved in the state or federal courts of Pulaski County, Arkansas.

changes to these terms

if we materially change these terms we'll update the "effective" date at the top and notify active clients by email. continued use of the service after the effective date means you accept the change.

contact

questions about these terms, email [email protected].